Understanding Your SLA
Know what’s covered before you choose a plan.
Here’s what an SLA with Dynamic Gee actually covers.
Managed IT & IT Support Services | Dynamic Gee
YOUR MANAGED IT PARTNER
Business IT, fully managed.
Dynamic Gee is a Managed IT partner, not just a repair shop. We keep your technology running, secure and supported, so your team can focus on the business instead of the systems behind it.
What You Get With Dynamic Gee
It’s not just what we do. It’s what it means for your business.
01
Reduced downtime
Issues are caught and resolved before they interrupt your day.
02
Better
security
Systems monitored and maintained, not just fixed when they break.
03
Reliable
support
A real team you can reach, not a ticket into the void.
04
Protected
data
Backups, licensing and security handled properly, not as an afterthought.
05
One IT
partner
A single point of contact instead of juggling multiple vendors.
Support
Hours
The hours your plan is actively covered, from business hours through to 24/7.
Response
times
Systems monitored and maintained, not just fixed when they break.
Resolution
targets
A real team you can reach, not a ticket into the void.
Remote
monitoring
Backups, licensing and security handled properly, not as an afterthought.
Onsite
visits
A single point of contact instead of juggling multiple vendors.
What We Do
Complete IT solutions to grow your business.
Managed IT & SLA Services
Proactive, ongoing management of your IT environment under a clear service-level agreement, so problems are caught and resolved before they cost you downtime.
Remote monitoring to flag issues before downtime.
Clear, agreed response and resolution times built into every SLA.
A single point of contact for all your IT, with no juggling of vendors.
Plans scaled to fit home users right through to growing businesses
IT Support, Onsite & Remote
Fast, responsive desktop, laptop, server and printer support, delivered on-site or remotely, for residential clients and small-to-medium businesses alike.
Desktop, laptop, server and printer troubleshooting.
Network setup, diagnostics and connectivity fixes.
Remote support for quick fixes, on-site visits when hands-on is needed.
Support for both home users and business teams.
Computers & Hardware
A reliable reseller of computers, laptops and all related hardware, sourced, supplied and set up for your business.
New and business-grade desktops and laptops.
Hardware sourced from trusted, established brands.
Guidance on the right spec for your budget and workload.
Delivery, setup and configuration included.
Printers & Peripherals
Supply, support and maintenance for printers and office peripherals, keeping every device in your office running smoothly.
Printer sales, servicing and consumables.
Peripheral supply: monitors, keyboards, docking stations and more.
Scheduled maintenance to avoid unplanned breakdowns.
Microsoft Support & Licensing
Genuine Microsoft licensing plus expert configuration and support, so your business runs on properly licensed, up-to-date software.
Genuine, correctly licensed .
Microsoft products.
Microsoft 365 setup, migration and ongoing support.
Licensing guidance so you only pay for what your business needs.
Repairs, Maintenance & Implementation
Quick-turnaround computer and laptop repairs, backed by an internal process built for speed, plus implementation for new equipment.
Diagnostics and repairs for computers and laptops.
Fast turnaround, thanks to our internal repair process.
Implementation of new hardware and software on existing environment.
Preventative maintenance to extend the life of your equipment.
Also Available
Internet & VoIP Solutions
Third-party service provider management
Website Development & Social Media Management
How It Works
From first message to ongoing support.
Get in
touch
Call, WhatsApp or submit a quote request.
We assess your needs
On-site, remote or over a quick call.
We recommend
The right support level or hardware, including an SLA if needed.
We implement and support
Set up, maintained and backed by a dedicated point of contact.
Not sure where to start? Let's talk.
Talk to an IT specialist and we’ll help you find the right level of support for your business.