{"id":861,"date":"2025-11-29T20:56:04","date_gmt":"2025-11-29T20:56:04","guid":{"rendered":"https:\/\/360i.co.za\/dynamicgee\/?page_id=861"},"modified":"2025-11-29T21:16:40","modified_gmt":"2025-11-29T21:16:40","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/dynamicgee.co.za\/shop\/returns-and-refunds-policy\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"861\" class=\"elementor elementor-861\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fba6e3 e-flex e-con-boxed e-con e-parent\" data-id=\"0fba6e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8808a06 e-con-full e-flex e-con e-child\" data-id=\"8808a06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab27e7d elementor-widget elementor-widget-heading\" data-id=\"ab27e7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns and Refunds Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa73cb2 e-flex e-con-boxed e-con e-parent\" data-id=\"fa73cb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6a43d0c e-con-full e-flex e-con e-child\" data-id=\"6a43d0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-681ef63 elementor-widget elementor-widget-text-editor\" data-id=\"681ef63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"v1MsoNormal\">At\u00a0<b>Dynamic Gee<\/b>, we want you to shop with confidence. If you\u2019re having second thoughts about a purchase, we\u2019re here to help. Please review our returns and replacements policy below for full details.<\/p><h3 class=\"v1MsoNormal\"><b><br \/>Returns Policy<\/b><\/h3><p class=\"v1MsoNormal\">If you are not completely satisfied with your purchase, you may return any\u00a0<b>unopened, unused item in its original packaging<\/b>\u00a0within\u00a0<b>7 days of receiving it<\/b>\u2014for any reason.<\/p><h3 class=\"v1MsoNormal\"><b><br \/>How to Initiate a Return<\/b><\/h3><p class=\"v1MsoNormal\">Before returning any item, please contact our customer care team by either:<\/p><ul type=\"disc\"><li class=\"v1MsoNormal\">Emailing us at\u00a0<a href=\"mailto:support@dynamicge.co.za\" rel=\"noreferrer\">support@dynamicge.co.za<\/a><\/li><li class=\"v1MsoNormal\">Calling us on\u00a0<b>011\u00a0568 4399<\/b><\/li><\/ul><p class=\"v1MsoNormal\"><br \/>Our support team will guide you through the return process, including packaging and delivery procedures.\u00a0<b>Do not return items before contacting us<\/b>, as you may be held responsible for any associated expenses.<\/p><p class=\"v1MsoNormal\">You may be required to complete a returns form provided by us. Once the returned item is received and inspected, we will issue a refund minus the following deductions:<\/p><ul type=\"disc\"><li class=\"v1MsoNormal\">15% administration fee<\/li><li class=\"v1MsoNormal\">Inbound and outbound delivery charges<\/li><li class=\"v1MsoNormal\"><b>Product Condition:<\/b><\/li><\/ul><p class=\"v1MsoNormal\"><br \/>We only accept returns for items that are in\u00a0<b>new<\/b>,\u00a0<b>unused<\/b>, and\u00a0<b>original condition<\/b>, with all original packaging, accessories, and documentation included.<\/p><h3 class=\"v1MsoNormal\"><b><br \/>Return Window<\/b><\/h3><p class=\"v1MsoNormal\">Returns must be requested and received within\u00a0<b>14 days<\/b>\u00a0from the date of delivery.<\/p><h3 class=\"v1MsoNormal\"><b><br \/>Replacement Policy<\/b><\/h3><p class=\"v1MsoNormal\">If your item arrives\u00a0<b>damaged or faulty<\/b>, you must notify Dynamic Gee Pty Ltd within<b>\u00a02\u00a0working days<\/b>\u00a0of delivery.<\/p><h3 class=\"v1MsoNormal\"><b><br \/>How to Report Damaged or Faulty Items<\/b><\/h3><p class=\"v1MsoNormal\">Please report the issue by:<\/p><ul type=\"disc\"><li class=\"v1MsoNormal\">Emailing\u00a0<u><a href=\"mailto:support@alcell.co.za\" rel=\"noreferrer\">support@alcell.co.za<\/a><\/u><\/li><li class=\"v1MsoNormal\">Or calling our customer care team on\u00a0<b>011\u00a0568 4399<\/b><\/li><\/ul><p class=\"v1MsoNormal\"><br \/>You may be asked to complete a returns form and submit clear images of the damaged item(s). After assessment and approval by our support team, we will proceed with one of the following:<\/p><ul type=\"disc\"><li class=\"v1MsoNormal\">Repairing the item<\/li><li class=\"v1MsoNormal\">Replacing the item (subject to availability)<\/li><li class=\"v1MsoNormal\">Issuing a store credit equal to the sale price<\/li><\/ul><p class=\"v1MsoNormal\"><b><br \/>Note:<\/b>\u00a0Please do not return any products without prior approval, as this may result in additional costs for which you will be responsible.<\/p><h3 class=\"v1MsoNormal\"><b><br \/>Warranty Exclusions<\/b><\/h3><p class=\"v1MsoNormal\">Please be aware that the following conditions will void any warranty or return claims:<\/p><ul type=\"disc\"><li class=\"v1MsoNormal\"><b>Negligent installation:<\/b>\u00a0If the item was not installed following proper procedures<\/li><li class=\"v1MsoNormal\"><b>Misuse:<\/b>\u00a0Use outside the scope of intended purpose or listed specifications<\/li><li class=\"v1MsoNormal\"><b>Unreported damage:<\/b>\u00a0Visible damage not reported within 2 working days of receiving the item<\/li><li class=\"v1MsoNormal\"><b>Modifications:<\/b>\u00a0Items that have been altered or tampered with from their original state<\/li><\/ul><p class=\"v1MsoNormal\"><br \/>We do not issue refunds or replacements for products that, in our reasonable opinion, have deteriorated due to:<\/p><ul type=\"disc\"><li class=\"v1MsoNormal\">Normal wear and tear<\/li><li class=\"v1MsoNormal\">Misuse or failure to follow the manufacturer\u2019s instructions<\/li><li class=\"v1MsoNormal\">Use in abnormal conditions<\/li><li class=\"v1MsoNormal\">Lack of reasonable care<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and Refunds Policy At\u00a0Dynamic Gee, we want you to shop with confidence. If you\u2019re having second thoughts about a purchase, we\u2019re here to help. Please review our returns and replacements policy below for full details. Returns Policy If you are not completely satisfied with your purchase, you may return any\u00a0unopened, unused item in its [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-861","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dynamicgee.co.za\/shop\/wp-json\/wp\/v2\/pages\/861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dynamicgee.co.za\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dynamicgee.co.za\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dynamicgee.co.za\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dynamicgee.co.za\/shop\/wp-json\/wp\/v2\/comments?post=861"}],"version-history":[{"count":46,"href":"https:\/\/dynamicgee.co.za\/shop\/wp-json\/wp\/v2\/pages\/861\/revisions"}],"predecessor-version":[{"id":907,"href":"https:\/\/dynamicgee.co.za\/shop\/wp-json\/wp\/v2\/pages\/861\/revisions\/907"}],"wp:attachment":[{"href":"https:\/\/dynamicgee.co.za\/shop\/wp-json\/wp\/v2\/media?parent=861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}